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General Sales Conditions

PANEDGE, Lda. reserves the right to change at any time, and without prior notice, the characteristics, specifications and prices of its products.



PANEDGE, Lda. guarantees, under the legal terms, all its products against any manufacturing defect according to the description below, from the date of the delivery document:

  • PVC panel, for a minimum period of 10 years.
  • Lacquered or anodized aluminum panel, for a minimum period of 10 years.
  • Aluminum panel with decorative film, for a minimum period of 5 years.
  • Accessories in aluminum, brass or alunox, for a minimum period of 2 years.
  • In the case of products in stainless steel or containing stainless steel, the guarantee of their resistance to oxidation is limited to the guarantee of the raw material.
  • When requested, a copy of the “Quality Certificate” of the material will be sent to confirm the material’s compliance with the respective standard.


This guarantee obliges PANEDGE, Lda. to replace or repair all the material recognized by it as defective, without the right to any additional compensation.


Products will no longer be covered under warranty when:

  • Its conformity and quality have not been verified before use.
  • They have been used in applications for which they are not indicated.
  • They have been altered in finish and / or composition.
  • They have been manipulated and / or applied incorrectly.
  • They have been cleaned, with care and products, not specified by PANEDGE.
  • They have not been repaired as specified by PANEDGE.
  • They suffer abnormal deterioration due to the influence of an “aggressive” surrounding environment, such as environments with high concentrations of salt, industrial dust, etc.


Any claim must be made in writing, mentioning the delivery note or the invoice that contains the material in question.



The orders will be confirmed by PANEDGE through the document “Order confirmation” to the customer. The latter must, within a maximum period of 48 hours, proceed in writing to any correction, change or cancellation thereof. Once this period has elapsed, the order in said document is considered confirmed.


Order cancellations will not be accepted once the manufacturing process has started.


The document “Order confirmation” contains a delivery date that corresponds to a delivery forecast, so it does not constitute a definitive delivery period, so it can be modified for reasons of force majeure.


The change to the expected delivery date does not confer the right to cancel the order, compensation or compensation for any damage or loss arising from it.



The materials sent by PANEDGE are covered by insurance against damage during transport.

  • Any claim for partial or total damage must be made to the carrier’s employee upon receipt of the material and confirmed in writing on the delivery document accompanying the material, prior to signing the delivery.
  • Participation must be made to PANEDGE within 48 hours. PANEGDE will not be responsible or accept complaints if these procedures do not occur.



If you do not pay an invoice in which more than eight days have elapsed after the due date, default interest will be generated at the legal rate of commercial interest in force and, on that date, the due date of all the previous invoices, as well as Cancellation of deliveries and orders.


For any dispute that may arise in the interpretation or execution of commercial relations between PANEDGE and the client, the parties expressly waive the jurisdiction of the courts that correspond to them and will submit to the Baixo Vouga district court.


The above prices are replaced by this edition.
Valid prices except for typographical errors.
VAT not included.

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